Refund policy

When a refund is due

A refund is due in the cases set out in our cancellation policy: amounts paid beyond the sums retained, or cancellation on our part.

Timing and method

The refund is made within 14 days of agreement on its amount, using the same payment method as used for the booking (card via Revolut, or bank transfer).

How long it then takes to appear in your account depends on your bank.

Credits

A credit is issued in the holder's name, valid for 12 months from its date of issue, usable for one or more stays, and is not redeemable for cash. It can be transferred to another person on simple written request.

Options and services

Options already provided (transfer completed, photo session carried out, etc.) are non-refundable. Options not yet started follow the same rules as the stay.

Contact

For any request: kohsokdistrict@proton.me or WhatsApp +66 63 607 8112, quoting your booking reference (KS-…).